The Department of Children & Family Services has announced that all P-EBT and Louisiana Purchase (SNAP, FITAP & KCSP) EBT cards will not work for a temporary time this weekend.
The issue is due to a change in EBT card vendors. The downtime will take place between the hours of 11 pm Saturday, June 20 to approximately 8 am Sunday, June 21.
From the Department of Children & Family Services:
During the hours of 11pm Saturday (June 20) to approximately 8am Sunday (June 21), all P-EBT and Louisiana Purchase (SNAP, FITAP & KCSP) EBT cards will NOT work. Remember that Sunday is Father’s Day, so if you’re planning a nice Father’s Day meal, get your grocery shopping done before Saturday evening.
If you call the EBT customer service number (1-888-997-1117) during the changeover, there may be differences in the way the IVR automated system works. Pay attention to the prompts and simply follow directions to access your account information.
After the changeover, everything about your card will work exactly the same. You will still use the same EBT card. You can still shop at the same EBT-accepting stores. You can still access information about your card, including your current balance, by calling the same toll-free number (1-888-997-1117). And your SNAP, FITAP & KCSP benefits will continue to be loaded onto your card on your same regular issuance date each month.