AT&T Providing Relief to Customers in Expected Impact Areas
August 26, 2020 3:00 p.m. CT
To keep AT&T wireless and AT&T PREPAID customers in areas directly affected by Hurricane Laura in South Texas and Louisiana connected during this difficult time, we’re providing unlimited talk, text and data access. This offer is for customers based in 721 specific zip codes and runs from August 26, 2020 through September 1, 2020.
To make this possible we’re automatically issuing credits and waiving additional service charges for AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in directly impacted zip codes* at this time.1
Customers in these areas may still receive alerts during these dates, but accounts will reflect the credits and/or waived data, voice and text charges.
Video & Home Internet Customers
August 26, 2020 3:45 p.m. CT
Additionally, affected video and home internet customers can contact us at 1-800-288-2020, with questions about their service, questions about damaged equipment or to voluntarily pause their service to suspend charges. Legacy DIRECTV Customers can contact 1-800-531-5000 for questions about their service, questions about damaged equipment or to voluntarily pause their service to suspend charges.